We want you to be completely satisfied with your Headtop purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item.
To be eligible for a return, items must:
- Be unworn, unused, and in original condition
- Have all original tags attached
- Be returned in the original packaging where possible
Items that show signs of wear, damage, or alteration may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Underwear or accessories (if applicable) for hygiene reasons
Return Process
To start a return, please contact us at [your email address] with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your return is approved, we will provide instructions on how to send the item back.
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.
Exchanges
If you would like to exchange an item for a different size or colour, please contact us first at [your email address]. Exchanges are subject to stock availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.